Family Services Manager

The Family Services Manager (FSM) is a mission-critical full-time exempt staff member responsible for marketing Habitat for Humanity’s homeownership and Critical Repair Program opportunities in all parts of Kittitas County through diverse community engagement activities, applicant recruitment, marketing, and outreach initiatives. The successful FSM develops relationships with a variety of organizations, individuals, and agencies to provide an ongoing flow of qualified applicants.
Responsible for recruiting and engaging volunteers to assist in recruiting and outreach, the FSM oversees the processing of homeownership applicants, ensuring homes are sold within 30 days of completion while meeting all lending and jurisdictional regulations, HFHI and affiliate policies and funding compliance requirements. FSM, as a certified Mortgage Loan Originator, participates and manages, alongside the Program Director, in the sales of the homes participating in and coordinating the pre-close and closing activities.

FSM, working alongside of construction staff, organizes and manages the enlistment of Repair homeowners, insuring letters of agreement, project sign offs, and security documents are prepared, executed and recorded accurately and efficiently. FSM ensures program timelines are achieved while meeting all lending, jurisdictional and funding requirements. FSN will assist in the preparation of grant applications, reports, and tracking.

The FSM, alongside the Program Director, is responsible for implementing policies, procedures and programs that serve homeownership and repair applicants, newly selected homebuyers and homeowners and existing Habitat homeowners. FSM, alongside the Program Director, is responsible for the design and execution of an effective Homeownership Education Program and Family Partner Support Program.

Essential Duties and Responsibilities:

· Ensure outreach, marketing and selection activities provide a strong pipeline of program applicants; Provide leadership, supervision and guidance to selection team, committee members and volunteers in the processing and review of applicants meeting Fair Housing Laws, CFPB, public funders and financial requirements

· Work with Program Director to insure consistent and cohesive policies and procedures are implemented in Kittitas County and are in alignment with those existing in King County

· Work with Area Director to develop a network of outside agencies which work with Habitat applicants to ensure buyer readiness for homeownership and refer homeowners to the Critical Repair program

· Orientate families after they have been approved to ensure understanding of program requirements. Create format that allows for introduction of other key staff of affiliate and participation of Family Partners

· Work with Program and Area Director to create a volunteer-based Family Support Committee; recruit, train, and support family support partners; Create and maintain an educational curriculum which addresses needs of homeowners by coordinating the classes at appropriate times in the sweat equity process. Recruit and select volunteer instructors for ongoing classes, set up classes, notify homeowners and maintain attendance files and records

· Sweat Equity tracking: monitor hours and setting goals and expectations with families and support partner/advocates; monitor and evaluate homebuyers in the pre-purchase phase ensuring they remain income qualified and able to provide financing at or above the levels they achieved at selection

· Maintain files and records for families who are applicants as well as maintain and keep current records, electronic and paper for families in partnership

· Serve as liaison with on-site staff and construction staff concerning homeowner issues as well as scheduling and participating in pre and post occupancy walk-throughs and inspections

  • Serve as an informed and passionate community advocate for HFH’s strategic direction, building alliances, awareness, and support

· Other duties as assigned.

Supervisory Responsibilities: 

This position supervises support staff, volunteers and AmeriCorps members


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience: Preferred candidate has BA in or Business Finance or Social Work or the equivalent BA/BS degree; or comparable work experience, two or more years of experience in affordable housing working directly with low-income homebuyers preferred.

Candidate must have or be willing to secure training in loan origination, at minimum as a Qualified Loan Originator (QLO) and preferably as a state and federally certified Mortgage Loan Originator (MLO).

Candidate must be familiar with real estate marketing and sales, affordable housing, housing finance, financial literacy, and key loan qualification benchmarks such as debt-to-income ratio, credit scoring and housing expense ratio.

Previous experience and/or skills must include:

· Deep understanding of current principles and practices in effective marketing and sales of homes; preferable in the affordable housing sector of the market

· Excellent oral and written communication skills; including group presentations and creation of marketing materials for real estate and home sales

· Basic project development and project management skills, including creation of case project plans and budgets, metrics, and reports; financial acumen and understanding of home ownership finances and affordability ratios and calculations

· Ability to effectively supervise staff, AmeriCorps, and volunteers; ability to model and teach a positive customer service mindset and approach

· Diplomacy, persuasiveness and the conflict management and resolution skills needed for difficult interactions; must have the ability to maintain confidentiality of our applicants, homebuyers, and homeowners

· Capable of applying and coaching basic program planning, assessment, and reporting; Solid understanding of and ability to apply principles of effective adult learning

· Proficiency in Word Excel, Outlook, PowerPoint, Publisher, and SharePoint; experience and proficiency in loan origination software and Salesforce database

· Work week is Monday to Friday or other 5-day arrangement as fits needs of organization, with occasional meetings and events on Saturdays and evening

Language Skills: Ability to effectively present sales information to Homeownership and Repair customers, program applicants, affordable housing providers and buyers. Ability to read, analyze, and interpret common business documents, financial reports, and legal documents. Ability to respond to common inquires or complaints from customers, volunteers, agencies, or the business community. Ability to effectively present information to top management, the public and/or board of directors.

Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Strong computer skills, including knowledge of HomeKeeper database, Calyx software, spreadsheets, word processing, presentations, and email. Proficiency with computer usage, especially Microsoft Word, Excel, Outlook, and PowerPoint.

Physical Demands and Work Environment:

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is required to talk and must be able to read. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Extensive keyboarding is required.

The noise level in the work environment is usually moderate consisting of usual business office sounds including but not limited to computers, printers, telephones, and light foot traffic.

The employee needs the mobility (with or without accommodation) to navigate construction building sites safely, with exposure to outdoor weather conditions, fumes or airborne particles, and near moving mechanical parts. The noise level at the construction sites may be loud, due to machinery, power tools and construction activities.


Please send cover letter and resume to HR @

Habitat for Humanity of Seattle-King County is firmly committed to a policy of equal employment opportunity (EEO) and will provide such opportunities to all qualified persons without regard to race, color, sex, sexual identity, national origin, age, religion, disability, or any other characteristic protected by law.

Statement of Commitment on Diversity, Equity, and Inclusion

At Habitat for Humanity Seattle King County, we build hope for all by tearing down barriers to affordable housing. Our commitment to diversity, equity and inclusion is unwavering.

We have a deep love of humanity and embrace all our differences including race, religion, background or identity.

We act toremove systemic barriers to sustainable, affordable homeownership through advocacy and equity by providing education on housing issues and inequities for public policy makers and eliminating systemic inequities in our policies and practices. We empower our homeowners through education.

We bring people together, leveraging our differences to achieve our mission in our workplaces, building sites, stores, and in our homes.

We build communities where everyone feels a sense of belonging. Our support does not stop when a homeowner receives their keys.

We provide hope by eliminating disparities in home ownership.

Job Type: Full-time

Pay: From $49,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Real estate marketing and sales: 1 year (Preferred)


  • Driver’s License and reliable transportation (Preferred)
  • Qualified Loan Originator (QLO) certification (Preferred)

Work Location:

  • One location – Ellensburg, WA

Work Remotely:

  • No